HOW DO YOU REVIEW YOUR HOTELS?

We are not in a race to list thousands of hotels at www.itravelindonesia.com

None of these hotels pay to be listed on our website. Consequently, our editors have made it clear that our reviews are Completely independent and honest.

These independent hotel reviews show warts and all.

You will not find uniformly glowing reports, as you would find in other popular websites.

We tell it like it is. Our reviewers have visited every hotel on offer, some openly, and many under guise.

At least 8 of our intended partnership hotels have opted out, being dissatisfied with our review. Well, if they were not willing to let us be honest, we have no business recommending them to you anyway!

WHAT AM I PAYING FOR?

THERE IS NO CHARGE AND NO BOOKING FEE FOR BOOKING HOTELS AND ACTIVITIES

The special internet rate includes room, breakfast, government tax and all service charges, unless otherwise specified.

Generally, a child under 12 years old sharing a room stays free.

Be sure to check the individual hotel web page for any additional charges.

If you are traveling alone, you will pay the same rate and generally no deductions are made for single breakfasts or breakfasts unused.

HOW DO I RESERVE A HOTEL ROOM OR ACTIVITY?

Making an online reservation is easy.

Fill in the booking form and press SEND.

Once our system has received your form, we will immediately send you an automated reply acknowledging that we have received your booking.

All information is ENCRYPTED and SECURE.

NO DEDUCTION is made at this stage.

Our system then checks our database to place your booking with your choice hotel.

Once the Hotel has confirmed your booking, we will send you an email confirming your room availability. In some cases, this is instant as many of our Hotels have set aside rooms for us.

You will receive an email with a PayPal button. Pay through any of the options available using credit, charge, cash or PayPal account. At no time is your credit card details revealed to us. There is NO BOOKING FEE.

You will then receive your confirmation email.

DOWNLOAD THE ATTACHED VOUCHER.

PRESENT THE VOUCHER TO THE HOTEL ON CHECK IN.

Simple.

HOW DO I PAY?

We use the PayPal system.

We accept Visa and Mastercard issued by Banks worldwide.

These may be credit or debit cards.

You can also choose to pay with your PayPal account or pay through a Bank transfer to a PayPal account. At no time is our informed of your credit card details, which remains secret, private and confidential.

In the event of a problem with your card, we will send you an email informing you of the problem and invite you to check your details or resend PayPal new credit card details for payment.

Your credit or debit card will be charged only when you are sent the email confirming that your room is available.

If your card is declined, it may be due to:
The card expiry date exceeding the date of booking,
Reaching your credit limit, or
A glitch in the system.

HOW SURE AM I THAT I WILL GET A ROOM FOR A PARTICULAR DATE

Experience tells us that you will get a successful booking so long as you book 7 days in advance. Except for super high seasons in Bali (Christmas and New Year), most of our guests do get their booking fulfilled. Other peak periods include weekends in Bandung and Pangandaran.

In the unlikely event that our system cannot accommodate you, we will recommend a similar hotel in that price range.

We will proceed to book the alternative hotel if, and only if, you authorize us to do so.

All bookings of check in less than 24 hours, are handled by our specially trained staff that will do their best to serve you.

Many of our Hotels have also set aside rooms for our guests. This allows us to almost instantly confirm your booking.